You may cancel your purchase within 14 days of receipt for any reason; you can do so here. Please notify us of your cancellation within this period.

Once an order has been placed, we’re unable to make changes. Please make sure to check your items, shipping address and personal details before completing your order.

We accept Visa, Mastercard, Maestro, Shop Pay, Apple Pay, Google Pay, Bancontact, iDEAL, Sofort and Riverty.

Please check your spam or junk folder first. Still can’t find it? Contact our customer service team with the name and email address used for your order and we’ll be happy to check it for you.

Orders are processed and shipped within 1–2 business days. Please note that this is our processing time before your order is handed over to the shipping carrier.

Once your order has been shipped, the carrier’s delivery time applies. You’ll receive an email with your track & trace details as soon as your package is on its way.

During holidays, launches and promotional periods, processing may take a little longer.

All Joah Lune orders are shipped from the Netherlands.

Shipping is always free for orders within the Netherlands and Belgium.

For other European countries, shipping costs vary depending on the destination and are automatically calculated at checkout.

Yes. As soon as your order has been shipped, you’ll receive a shipping confirmation by email with your track & trace details.

Haven’t received your shipping confirmation yet? Please keep in mind that orders are processed within 1–2 business days before being shipped.

We currently ship to Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Norway, Portugal, Spain and Sweden.

Is your country not listed? Feel free to contact our customer service team and we’ll be happy to look into the possibilities.

Gift cards cannot be returned or exchanged for cash.

If you return an order that was paid for with a gift card, the refunded amount will be credited back to the gift card.

Yes. You can return your order within 30 days of the shipping date.

Items must be returned unworn, undamaged and in their original condition. Please keep your proof of postage until your return has been processed.

Yes. Sale items can be returned within 30 days of the shipping date, unless otherwise stated during a specific sale or promotion.

Items must be returned unworn, undamaged and in their original condition.

We currently don’t offer direct exchanges.

Would you like another size, color or item? Simply return your original item and place a new order for your preferred piece.

Return shipping costs are at your own expense. You can use a shipping carrier of your choice.

We recommend using a shipping method with track & trace and keeping your proof of postage until your return has been processed.

Once your return has been received and processed, your refund will be issued to the original payment method.

Please allow a few business days for the refund to appear in your account, depending on your payment provider.

Yes, our jewelry is waterproof and made for everyday wear.

To keep your pieces looking their best, we recommend avoiding prolonged contact with salt water, oils and harsh chemicals.

Our jewelry is made from stainless steel or 18k gold plated stainless steel. Our pieces are waterproof, allergy-friendly and 100% recyclable.

Take your jewelry off before sleeping and avoid prolonged contact with salt water, oils and harsh chemicals.

If needed, gently clean your pieces with clean water and make sure they are completely dry before storing them. When you’re not wearing your jewelry, keep it safely stored in your Joah Lune jewelry box.

Please contact our customer service team with your order number and a clear photo or video showing the issue.

We’ll review your request and, if your item falls within our warranty conditions, look for a suitable solution with you.